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What is combined shipping?

We offer discounted shipping rates on multiple purchase orders. i.e. One t shirt would cost $8 to ship across Canada; if you purchase a second shirt we will apply a combined shipping rate at $5. Hence the total shipping would be $13

How much does shipping cost?

We’ll keep our prices fair and try to stay flexible as shipping costs rise and fall. We also offer combined shipping on most items.

What’s your return policy?

We want you to be 100% happy with your order. If for some reason you received an incorrect size or quantity send it back with your unused, unworn, and unwashed items for a refund or exchange. Postage for items sent back is paid by you. Refunds on original order amounts typically take up to 14 days to process through PayPal. If you want an exchange, be sure to include that filled-out return slip. Once your item is received and processed, we’ll get the replacement item out (postage paid by us) with an email confirmation as soon as possible.

Do you ship outside of the Canada?

Yes we ship within Canada and the United States. For overseas shipping rates please email promo@importfest.com

Can I track my package?

Orders with a total value of $125 or more will recieve priority shipping with tracking

Which Payment Methods do you accept?

We accept PayPal only.

What shipping method do you use?

Packages are sent standard first-class mail via Canada Post and should arrive within 5–7 business days.

When will my order will shipped?

Orders placed Monday-Friday before 11 AM EST will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 11 AM EST will begin processing the next business day. Orders placed on Friday after 11 AM EST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS